BjörnSchulze.
Hello, I’m Björn.
I’m happy to help. And I bring people and businesses together.
Digital customer serviceSelf-serviceCommunity strategyCommunity ecosystemsCustomer experienceCustomer feedbackResponsible AI
I give customers such a good experience
that they can hardly wait to spend their money with your business.
Making customer experiences better together
For almost 20 years, I have helped businesses build and grow scalable connections with their customers. Starting out as a web developer, project manager and social media consultant, I became a community consultant and grew into a community architect and customer experience strategist. I bring customers and businesses together throughout the customer lifecycle – always with the aim of improving customer experience for the long term and making customers’ lives a little better one day at a time
My personal mission is to improve customer experience so meaningfully and sustainably that customers can hardly wait to spend their money with your business.
That takes a lot of work and genuine commitment: helping customers quickly and easily, taking their feedback seriously, involving them in product development, making knowledge accessible, building real relationships – and much more.
The biggest challenge facing almost every business today comes down to this question: How do we develop digital customer service, advance customer experience and grow community ecosystems in an age of AI, changing platforms and shifting customer expectations?
